Have you ever wondered if every prospect who walks in your front door has been followed up properly? If they didn’t join on the spot, what happened next? Were the ones that did join handed off to a Wellness Coach?
New member onboarding is too critical to the growth of your fitness facility to have any gaps or blind spots. Process mapping is a perfect tool to use with your staff to ensure that your onboarding process is running like a well-oiled machine. Check out this video to learn how to use this powerful tool at your facility or association.
This video blog is an excerpt taken from a session of Membership Mastery University. This unique training has benefitted YMCAs and Fitness Centers around the nation.