Share: It’s almost impossible to believe! A mere 24 years ago, I spent two months in the former Soviet Union and during that trip, the only way I had to communicate to friends back home was by handwritten letter. Long distance telephone was expensive and sparse, especially in the communist bloc, and other means of Read More…
7 Keys to Engaging Members at Your Fitness Center [Part 3: The Critical First Month]
Share: Wouldn’t it be great if prospective new members were constantly walking through the front door of your fitness facility, ready to join? Unfortunately, the reality is that the trend of membership growth over the past five years has flatlined. In fact, the supply of fitness facilities has now reached its saturation point, which makes Read More…
What exactly is new member onboarding?
Share: In the fitness industry, “onboarding” seems to be the new buzzword that everyone is talking about. But, what exactly is it? Asking this question will garner a variety of responses, depending on the facility and the staff member you’re talking to, and as a consultant in the fitness industry, I always find this concerning! A Read More…